Terms

NQ Journal is a private trading journal. You log your trades by hand, and it works out statistics from them: win rate, R-multiples, results by session and setup, the cost of your habits, and simulations of possible future runs built from your own results.

It runs in a current web browser on a computer or a phone. There is nothing to install, and it does not connect to your broker.

One account holds up to 20,000 trades and can add up to 300 a day. Both limits are far above what anyone logs by hand.

Every figure comes from what you entered. If an entry is wrong, the figures built on it are wrong too.

You create an account with your email address and a password, and accept these terms with a tick box. To subscribe, you choose monthly or yearly on the subscribe page and tick its boxes: these terms and the risk sentence are required, an early start inside the withdrawal period is optional. Then you fill in your address and how you pay, on the same page. The contract is made when you press the pay button, which says what you pay, and the payment goes through. We then email you a confirmation with these terms, the withdrawal information and model form, and your request to start straight away.

Until you press the pay button you can go back and change your plan, your details or how you pay. Directly above the button you see what you buy, the full price, how long it runs, how it renews, how to cancel and the ways to pay.

The contract is in English. We record which version of these terms you accepted and when, and we keep every version. You can ask us for your version again at any time. We have not signed up to a code of conduct.

• No advice. Nothing in NQ Journal is a recommendation to buy, sell or hold anything.
• No forecasts. It gives no signals, no market direction and no predictions.
• No promise of results. Using it will not make you profitable. Most people who trade futures lose money.
• No trading. It has no link to any broker and cannot place an order.

We do not give investment advice, manage money or execute orders, and we hold no licence to do so. Every trading decision is yours, made at your own risk and with your own money. Futures can lose you more than you put in, and past results, including your own, do not predict future ones. If you want advice, ask someone who is licensed to give it.

Some screens show information that does not come from your journal: the economic calendar, session hours, exchange clocks and news. It comes from public sources and published schedules, and it can be late, incomplete or wrong. Check anything you act on with your broker or an official source.

Figures such as P&L, R-multiples, drawdown and position sizes are calculations from your entries and standard contract values. They are not an official record. Your broker’s statements and the rules of any firm whose account you trade are what count, also for your taxes.

Findings about your habits describe your own record. They are not a medical or psychological assessment.

Names of exchanges, indexes and contracts only describe what the journal is for. We are not affiliated with any exchange, broker, index provider or trading firm.

• You must be 18 or older.
• An account is for one person. Do not share it.
• Keep your password to yourself. We recommend turning on two-step verification.
• If you think someone else has used your account, tell us straight away at contact@nqtradingjournal.com.

Monthly: €14.95 a month. Yearly: €149 for twelve months, which is two months free. That is the full price, and nothing is added at checkout. The price includes VAT: 21% for customers in the Netherlands. Customers elsewhere in the EU pay the same price, with the VAT the law sets for their purchase included in it.

You pay in advance for each month or year. Payment runs through our payment provider, named in the Privacy Policy, with the methods shown at checkout. We never see your card or bank details.

If a payment fails, the provider tries again over the next few days, and your access continues meanwhile. If it keeps failing, the subscription ends.

We can change the price only for one of these reasons:

• the suppliers we need to run NQ Journal (hosting, database, payments, email) charge us more;
• VAT or another tax or government charge on the price changes;
• general prices rise, as measured by the consumer price index of Statistics Netherlands (CBS).

We email you at least 30 days before a new price applies to you, and it never applies to a period you have already paid for. If you do not want to pay it, cancel before it starts, and nothing is charged at the new price.

€149 once, for 12 months. Cancel any time: the months you have started are counted at €14.95 each and the rest comes back to you. After 12 months it continues at €14.95 a month until you cancel. It never renews for another year.

The step down to monthly is set up the moment you subscribe. It never renews for another year.

If you cancel during the year, every month of your year that has begun counts at €14.95, and the rest of the €149 is refunded at once, to the way you paid. Your access runs to the end of the month you are in. From the tenth month on, the months you have started add up to more than €149: then nothing comes back, and your access runs to the end of the twelve months instead. A withdrawal in the first 14 days (section 9) gives back more.

You can withdraw from the contract within 14 days without giving a reason. The period starts the day after you subscribe and ends at the end of the 14th day, Dutch time. If that day is a Saturday, a Sunday or a Dutch public holiday, it ends at the end of the next working day.

Your access starts as soon as you pay. On your first subscription, a withdrawal refunds everything you paid. Your money back comes once per account: if you have withdrawn before and subscribe again, the checkout asks you to tick a box for your access to start inside the withdrawal period, and a withdrawal then refunds what you paid less the days you had access. Either way the refund goes to the account you paid with, within 14 days. Once the service has been provided in full, the right ends.

Withdraw with the button on the withdrawal page after signing in, or by email to contact@nqtradingjournal.com from the address on your account. The withdrawal page also has the full rules and a model form.

You can cancel at any time on the Subscription page in the app, without a call, a reason or a notice period. An email to contact@nqtradingjournal.com works too, and we cancel it for you.

A monthly subscription then runs to the end of the month you paid for. The yearly plan follows section 8: the months you have started count at €14.95 each and the rest comes back. Nothing more is charged. We confirm the cancellation by email, with the date your access ends and any refund. Until that date you can undo it on the Subscription page with one press.

A withdrawal that reaches us after the 14 days is handled as a cancellation in the same way.

Cancelling does not delete your journal (section 11).

What you put in your journal stays yours: trades, notes and screenshots. You allow us to store and process it only to run NQ Journal for you. We do not use it for anything else and we never sell it.

While you subscribe, Settings exports your journal as CSV or JSON and deletes it, at any time. Deleting cannot be undone. After your subscription ends you can still sign in: the page you land on downloads your whole journal (JSON), and we delete it if you ask.

After you cancel, your journal stays where it is, so you can pick up again later. If an account has had no subscription and no sign-in for two years, we close it and delete its data. We email you a month before.

The software, design, text and methods of NQ Journal belong to us. Your subscription lets you use them while it runs.

Please do not:

• use NQ Journal to break the law or to harm anyone;
• resell access, or let several people use one account;
• scrape it, run automated traffic against it, or try to reach anyone else’s data;
• upload anything harmful, or anything you have no right to upload;
• test our security in a way that puts other users at risk.

Found a weakness? Tell us at contact@nqtradingjournal.com. We welcome reports made in good faith.

We can end the contract early only for one of these reasons:

• we close NQ Journal;
• a law, a court or a regulator requires it;
• a supplier we depend on stops, and we cannot reasonably replace it;
• you seriously break the rules in section 12.

For the first three, we email you at least 30 days before, unless the law forces a shorter time, and you keep access until then so you can export your journal. If you break the rules, we may suspend your account straight away, and we warn you before ending it unless that would be unsafe or unlawful. In every case we refund what you paid for the time you will not get.

If someone takes over NQ Journal, we may transfer this contract to them. We tell you first, and you can then cancel with a refund of the unused part.

By law, NQ Journal has to work as these terms describe and as you may reasonably expect from a service like it, for as long as your subscription runs. That legal guarantee applies whatever else these terms say.

If something does not work, tell us at contact@nqtradingjournal.com. We fix it within a reasonable time, free of charge. If we cannot, or the problem is serious, you can ask for a lower price or end the contract. If you end it, we refund what you paid for the time it did not work and for any paid time left.

We do not promise a fixed uptime. Like any website, NQ Journal is sometimes down for maintenance or because a supplier fails. We announce planned work when we can and fix outages as quickly as we can.

We keep developing NQ Journal, so features change. We change it only for a good reason: to fix or improve it, to keep it secure, to follow the law, or because a supplier changed. A change never costs you extra.

If a change makes NQ Journal worse for you in more than a minor way, we email you before it happens. You can then end the contract free of charge within 30 days of that email or of the change, whichever is later, and we refund what you paid for the time left.

If we do not do what these terms promise and you suffer damage because of it, we are liable as the law provides. If NQ Journal does not work as it should, section 14 sets out what you can ask for, and nothing in this section limits that.

We are not liable for the results of your trading. Losses on your own, evaluation or funded accounts, fees, failed evaluations and missed trades follow from decisions you make, and NQ Journal does not make them. The same goes for decisions based on the market information in section 5, and for figures that are wrong because an entry was wrong.

We can change these terms only for one of these reasons:

• a change in the law, a court ruling or a decision of a regulator;
• a change to NQ Journal itself, made under section 15;
• a change in what a supplier we depend on requires of us;
• to make the terms clearer, without changing what they mean for you to your disadvantage.

The date and version at the top show which terms apply.

We email you at least 30 days before a change that affects you, and we may ask you to accept the new version when you next sign in. If you do not agree, you can cancel before the change takes effect, and we refund what you paid for the time left. If you do not cancel, the new terms apply from that date. A change never applies to the past.

Send complaints to contact@nqtradingjournal.com. We confirm receipt within two working days and answer in full within 14 days. If we need longer, we tell you why and when you will hear from us.

We are not part of an out-of-court dispute scheme. If we cannot solve a complaint together, we tell you in writing which body could handle it and whether we would take part.

Dutch law applies. If you live in another EU country, you keep the protection of that country’s mandatory consumer law.

You can take a dispute to the court where you live, or to the competent court in the Netherlands. We can only take you to court where you live.

If a court finds part of these terms invalid, the rest still applies.

We write to you at the email address on your account, so keep it up to date.

How we handle your personal data is in the Privacy Policy.